Fit & Care

• Fits as expected for most people

Shipping & Returns

• This item is shipped from our facilities in Austin, Texas.
• Orders placed before 12pm CST are shipped out the same day.
• We operate on a business day schedule, Monday - Friday.
• This item is eligible for international shipping.
• If you have further questions regarding shipping, please contact us at help@bigshoes.com or call us at 800-475-6008.

Our Returns Center makes it easy to send back your items for an exchange, refund, or store credit. We will even pay for your return shipping if you opt for a store credit refund or exchange for a new item!

• Shoes must be returned in the original shoe box and in new condition.
• Items are eligible for a refund back to the original payment method as long as the return is initiated within 45 days.
• Items are eligible for exchange or store credit as long as the return is initiated within 90 days.
• This item is covered by a 90-day warranty. See our return policy for more information regarding damaged or defective items.

Please note: Warranty claims are not available for refund, replacement, or store credit only.