Frequently Asked Questions
Everything you need to know about your BigShoes order
What sizes do you carry?
We specialize in extended sizing, offering men's footwear from sizes 12 to 20 and women's footwear from sizes 10 to 15.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Simply use our online portal to generate a prepaid return label.
Are your shoes genuine leather?
We offer a variety of materials including premium top-grain leather, breathable mesh, and high-quality synthetic alternatives. Material details are listed on each specific product page.
Do you offer wide widths?
Yes, many of our styles are available in E, EE, and EEEE widths to ensure a comfortable fit for larger feet.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.